Privacy notice
Last updated October 2026.
Who we are
The CHAR.Method is run by Charlotte Bomphrey in Kent, United Kingdom. We decide how the personal information described here is used, which makes us its controller under UK data protection law. Contact us about anything on this page at charlotte@
What we collect when you enquire
- your name, email address and, if you give it, your phone number;
- the coaching you are interested in and the best time to call you;
- your answers to the four coaching-fit questions, if you answer them;
- anything you choose to write in the message box.
Please do not put health information in the message box. If health matters to your training, we will talk about it on your call, and record only what we need with your agreement.
Why we use it, and our lawful basis
We use your details to reply to your enquiry and arrange your call. Our lawful basis is taking steps at your request before entering into a contract with you. We do not use your details for marketing and we never sell them.
Where it is kept and who can see it
Enquiries are stored in a private store with our hosting provider, Vercel, in the United Kingdom region, and can be read only by us through our password-protected admin. Vercel acts as our processor under a data processing agreement. If an email notification is switched on, it carries only your first name.
How long we keep it
We keep an enquiry for up to twelve months after our last contact with you, then delete it. If you become a client, we keep what we need to provide your coaching for as long as you are a client and as the law requires afterwards.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct it or delete it, object to how we use it or ask us to restrict it. Email us and we will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
The public site sets no cookies and runs no analytics or advertising trackers. See our cookies page.