Terms and conditions
Last updated October 2026.
1. Introduction
These terms apply to all services provided by The CHAR.Method ("we", "us", "our"). By buying or taking part in any of our services, including personal training sessions, online coaching, training plans or fitness programmes, you agree to these terms. If you do not agree with them, please do not buy or take part in our services.
2. Services
We provide fitness services including:
- 1-1 personal training sessions
- Online personal training
- Virtual coaching sessions
- Training programmes
- Running and fitness plans
- Lifestyle and fitness guidance
Our services support general fitness and wellbeing. Results are not guaranteed: they depend on your effort, consistency, lifestyle and individual circumstances.
3. Health and medical responsibility
Exercise carries inherent risks and may result in injury. By taking part you confirm that:
- you are medically fit to take part in exercise;
- you will tell us about any injuries, medical conditions or health concerns;
- you will stop exercising immediately if you feel pain, dizziness or discomfort;
- you will seek advice from a qualified healthcare professional before starting any exercise programme if you have concerns about your health.
Our services are not medical advice, diagnosis or treatment.
4. Personal responsibility
Progress depends on your effort and consistency. We provide guidance, support and programming but cannot guarantee specific results. You are responsible for following instructions safely and within your limits.
5. Payments
Payment is made in advance unless we agree otherwise. Payments may be for single sessions, session packages, monthly coaching subscriptions or online programmes. All prices are in pounds sterling (GBP). Failure to pay may lead to services being paused or cancelled.
6. Cancelling and rescheduling
Personal training sessions: give at least 24 hours' notice to cancel or reschedule. Sessions cancelled with less than 24 hours' notice are charged in full.
Online coaching and programmes: where coaching is monthly, cancelling needs 30 days' written notice, and payments due during the notice period remain payable.
7. Refunds
Payments for services, programmes or coaching are non-refundable unless we say otherwise. In exceptional circumstances we may offer a refund or credit at our discretion. Digital products, programmes and personalised training plans cannot be refunded once delivered. This does not affect your statutory rights.
8. Late arrivals
If you arrive late to a session it still ends at the scheduled time, so other clients are not disrupted, and the full session fee applies.
9. Liability
You take part voluntarily and accept the risks of physical exercise. To the extent the law allows, The CHAR.Method is not liable for injury, loss or damage arising from taking part in our services, except where caused by our negligence. Nothing in these terms limits liability for death or personal injury caused by negligence.
10. Intellectual property
All training programmes, materials, documents, videos and resources we provide belong to The CHAR.Method. They may not be copied, shared, reproduced or distributed without our written permission.
11. Online coaching and digital content
Where services are delivered online (including by Zoom, apps or messaging), you are responsible for having suitable space and equipment. We are not responsible for technical problems outside our control. Digital content is for your personal use only.
12. Confidentiality
Personal information you share is kept confidential and used only to provide your coaching. We do not share it with third parties without your consent unless the law requires it. Our privacy notice has the detail.
13. Changes to services and these terms
We may update, change or stop services, and will tell you about significant changes where appropriate. We may update these terms; the current version is always on this page.
14. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.
15. Contact
Questions about these terms: charlotte@